Is my phone compatible with an eSIM for Cuba?+
If your device supports eSIM and is carrier-unlocked, your Cuba data bundle will install on it and connect on arrival. Recent iPhones (XS and newer), Pixel phones and modern Samsung Galaxy models are common examples, but the full list is longer. Run your device through the eSIM compatibility checker if you're unsure.
Which Cuba data plan should I choose?+
Plans start at €20.49. 1 GB suits short visits that lean on Wi-Fi, and 20 GB covers longer stays or heavier mobile use. There are currently 5 plans for Cuba. Fixed GB plans are valid for 30 days. Validity begins when the bundle actually starts, not when you buy it.
When does my Cuba data bundle start?+
Your Cuba data bundle starts automatically the first time My eSIM connects to a supported network in the plan’s coverage area. Install My eSIM before you travel. Installation and purchase do not start the bundle or its validity. Your account shows the real start and end dates after the network confirms first use. Whether you're driving cross-country or flying between hubs, Start automatically is the simplest choice when you want the bundle to begin the moment your phone attaches to a local network in Cuba.
Do I need data roaming on for my Cuba data bundle?+
Install My eSIM once, before you travel, on stable Wi-Fi or your home mobile internet. Installing My eSIM is separate from starting your Cuba data bundle. The bundle only starts when you choose it to (see the activation options). On arrival in Cuba, set My eSIM as your mobile-data line. If the setup instructions ask, enable data roaming on the eSIM line. That controls the eSIM line, not your home SIM. Keep mobile-data roaming disabled on your home SIM so your home carrier doesn't charge for data, but leave the home SIM in the phone for calls and SMS. Whether you're driving cross-country or flying between hubs, having My eSIM installed before you leave means you're online the moment you land in North America. My eSIM stays installed for future trips and additional data purchases. There's no new QR code to scan and no reinstall when you buy more data.
Do I need a separate VPN in Cuba?+
Yes. Every eligible eSIMbundle plan includes the VPN at no extra cost. Connect through the VPN app on your phone, tablet or laptop when you want to encrypt your traffic on local mobile networks or public Wi-Fi. It adds privacy for logins, payments, browsing and messaging on networks you don't control. VPN access becomes available once your Cuba data bundle starts. The VPN doesn't switch on automatically just because My eSIM connected. The website dashboard only manages your VPN account; you can't establish the connection from the dashboard. In Cuba, use the VPN whenever you want privacy on hotel Wi-Fi, airport Wi-Fi or unfamiliar café networks.
Will my usual apps and websites work in Cuba?+
Your Cuba data bundle runs on local mobile networks like any other prepaid line. Individual apps, services and websites can still behave differently depending on the carrier and network you're on. The included VPN, switched on in the app, adds a layer of privacy on unfamiliar carriers and public Wi-Fi.
Will I still get calls and texts on my home number in Cuba?+
Destination data bundles are data-only. WhatsApp, FaceTime, iMessage, Telegram and similar apps run over the eSIM data. WhatsApp keeps using your existing number because it's tied to your phone number, not the SIM currently carrying data. Keep your home SIM in the phone for calls and SMS, but disable mobile-data roaming on the home SIM so your home carrier doesn't start charging for data. Typical examples travellers rely on: hotel check-in messages and reservation reminders. Your home carrier may still charge for normal roaming calls or SMS on the home line. Using the destination data bundle doesn't replace your home phone number. In Cuba, calls and texts to your home number keep arriving as normal while your data traffic goes through the travel eSIM.
Can I buy more data for Cuba without another eSIM install?+
Run out of data in Cuba? You can add more data by buying another Cuba destination data bundle from your account or from the Cuba plans page. The new bundle attaches to My eSIM. No reinstall is needed and no new QR code to scan. Your account combines the available Cuba data into one balance. Each purchase keeps its own start date and expiry, so new data doesn't extend older data. Whether you're driving cross-country or flying between hubs, this is straightforward: add data during your trip and keep using the same My eSIM. Additional fixed-GB bundles are what's on offer, and each keeps its own 30-day validity from the point it starts. Travellers often add more data when a trip runs longer than planned, or when a big download landed at the wrong moment.