How to set up the included VPN before travel

The VPN page inside your eSIMbundle account is where you prepare access, check the current status, reveal your VPN username and password, change the VPN password and find the correct app download. It is a management page. It does not directly connect your phone, tablet or computer to the VPN.

VPNclient is the app that makes the connection. After downloading it, sign in with the separate VPN credentials shown under Account → VPN, choose a VPN location and select Connect.

Your normal eSIMbundle sign-in password and your VPN password are separate. Use the VPN username and VPN password from the VPN page when signing in to VPNclient.

Prepare the app and credentials while you still have reliable internet. This avoids needing to download an app, recover a password or search for login details after landing.

• An eSIMbundle plan connected to your account
• Access to the email address used for the purchase
• A reliable internet connection for downloading VPNclient
• The phone, tablet, computer or TV device you want to use
• Your normal eSIMbundle account sign-in details
• Enough time to download the app and save your separate VPN credentials

Buying an eSIMbundle plan gives you access to the included VPN, but the VPN connection itself follows the status of your data bundles. Preparing the app does not start a scheduled or arrival-based data bundle.

After purchasing an eSIMbundle plan, open the VPN page inside your account. Most accounts are prepared automatically, but the page may ask you to complete the preparation step.

1. 1Sign in to your eSIMbundle account.
2. 2Open Account → VPN.
3. 3If the page shows Preparing your VPN access, select Prepare VPN access.
4. 4Wait for the account to be created and then refresh the status if needed.
5. 5Once the account exists, save the username and reveal the VPN password.
6. 6Download VPNclient for the device you want to use.

Use VPNclient on the device where you want to make the VPN connection. Download the app from the platform link shown in Account → VPN, then sign in using the VPN username and password from that page.

Your VPN username and password are shown separately from your normal eSIMbundle account login. Use these VPN credentials only inside VPNclient.

1. 1Open Account → VPN.
2. 2Find VPN sign-in details.
3. 3Copy the VPN username shown on the page.
4. 4Select Reveal to display the VPN password.
5. 5Copy the password and use it when signing in to VPNclient.
6. 6Hide the password again after saving it securely.

You can replace the generated VPN password from Account → VPN. Changing it updates the password used by VPNclient; it does not change the password used to sign in to the eSIMbundle website.

1. 1Open Account → VPN.
2. 2Select Change password under VPN sign-in details.
3. 3Enter the new VPN password.
4. 4Enter the same password again to confirm it.
5. 5Select Save new password.
6. 6Sign in again on devices that were using the previous password.

The VPN password must contain 6–50 characters and may not contain control characters. There is no requirement to include a particular mix of uppercase letters, lowercase letters, numbers or symbols.

The VPN page uses the status of your data bundles to show whether your account can connect now, is prepared for later or is currently dormant.

Active access does not mean your device is already connected. You must still open VPNclient and select Connect.

Once your eSIMbundle data plan is active and mobile data is working, you can use the included VPN through VPNclient.

• Confirm the travel eSIM is providing mobile data.
• Open VPNclient.
• Sign in with the VPN username and password from Account → VPN.
• Choose the VPN location you want to use.
• Select Connect.
• Check that VPNclient shows an active connection.
• Disconnect from inside VPNclient when you no longer want to use it.

You can also use VPNclient while connected to hotel, airport, café or other public Wi-Fi.

• Do not try to connect directly from the eSIMbundle account page.
• Do not use your normal eSIMbundle password when VPNclient asks for VPN credentials.
• Do not assume Waiting for bundle start means the VPN connection is already available.
• Do not assume Active means VPNclient is already connected.
• Do not share your VPN username or password with another person.
• Do not wait until you have unreliable airport Wi-Fi to download the app.
• Do not repeatedly reinstall VPNclient before checking your status and credentials.

Check the account status, internet connection and sign-in details before reinstalling anything or contacting support.

1. 1Confirm that normal mobile data or Wi-Fi works without the VPN connected.
2. 2Open Account → VPN and check the current VPN status.
3. 3If the status is Waiting for bundle start, check whether the associated data bundle has started.
4. 4If the status is No active bundle, purchase or start a bundle before trying again.
5. 5Confirm that you are using the VPN username, not only your email or website login.
6. 6Reveal and copy the VPN password again instead of typing it from memory.
7. 7Change the VPN password if you are unsure which password is current.
8. 8Close and reopen VPNclient.
9. 9Try another VPN location inside VPNclient.
10. 10Update or reinstall VPNclient only after completing the checks above.
11. 11Contact support with your device type, operating system, VPN status and the exact error shown.

This guide reflects the current eSIMbundle Account → VPN workflow and the official VPNclient download listings available from the account page.

• eSIMbundle Account: VPN access and sign-in details
• VPNclient for iPhone and iPad
• VPNclient for Android
• VPNclient downloads for Windows, macOS, Linux and TV